Privacy Policy

At OneDigital Solutions, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

Information We Collect

We do not have a login system. Our website simply provides information about services. When you contact us for a service or software request, you connect via WhatsApp. The personal information we collect includes:

• Your full name
• Address
• Phone number
• AnyDesk remote access code (only if remote support is needed)

We do not collect payment information or any sensitive financial data.

How We Use Your Information

We only use your personal data to communicate with you regarding your requests, schedule services, and provide support. Your data is not sold, rented, or shared with third parties, except as necessary to deliver the requested services.

Data Retention

Customer information, such as name, address, and contact details, is kept securely only as long as required to fulfill the service request. Once the service is completed, we securely delete any sensitive data.

Laptop Drop-Offs

If you bring a laptop for service, it will remain with us only for the time necessary to diagnose or fix the issue, typically a few hours. We ensure all devices are handled securely.

Your Rights

You have the right to request the information we hold about you and ask for corrections. If you wish for us to delete your information, you may contact us via WhatsApp at 0347-1223604.

Security

We take security seriously. Any remote access is done using trusted tools (AnyDesk), and we only use temporary access codes provided by you.

Contact Us

If you have any questions about this privacy policy, please contact us via WhatsApp at 0347-1223604 or visit us at Nazimabad No.1, Karachi.

This policy is subject to updates, and we encourage you to review it periodically.